AC Transit CUSTOMER ASSISTANCE
Customer Feedback


Whether you have a commendation or a complaint, a
question or a suggestion, we want to hear from you. Your
comments are important to us!

Select the kind of input you wish to give:

  • Report an Incident
    For comments, commendations or concerns about a
    specific incident, bus line or operator.
  • Ask a Question
    For general comments or questions not related to a
    specific incident.
  • Make a Suggestion
    Give us your general comments on how to improve
    our service.
  • Ask for a Trip Plan (response within 48 hours)
    Let us get you to your destination using AC Transit.
    Our San Francisco bound Transbay bus routes terminate at the San Francisco bus terminal at 1st and Mission ONLY. If you require additional information for locations in San Francisco, please contact S.F. Muni for route information.



Fields marked with * are required so that we may contact you.

(See our Privacy Policy for more information).

Customer Information

 

* First Name
* Last Name


Address
City


State Zip Code


Home Phone ()--
Work Phone ()--
Cell ()--
 
* Email




Incident Details

To help us to take action, please fill out each field as completely as possible.


Date
/ /
Time
 : 
    (Approximate time of incident)
Vehicle #

  (Located in front of bus, above the driver, or displayed on back of bus)
Route / Line #
Destination

  (Your destination stop, or end of the line)
Location

  (Where the incident occurred)


Employee Details


Employee Badge #
Employee Description


In Your Own Words


* Type Comments
Here

Request a Response? Yes   No

We read and record all comments, however due to the volume of feedback that we receive,
we will only contact you back if you request a reply.



Ask for a trip plan

 

* First Name
* Last Name


Start Address
City


End Address
City


* Email


 

Tell us the date and time of your trip


/ /
  Time :

 

Do you need reverse directions?


/ /
  Time :
Any Other Details




If you prefer, you may call 817-1717 or 511 for either Transit Information or Customer Relations.




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Customer Feedback