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Frequently Asked Questions
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A. AC transit does not provide service to Dublin, Pleasanton or Walnut Creek. Please check BART, County Connection and/or WHEELS for transportation services in those communities. |
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Q. Which AC Transit bus can I take to get to Oakland International Airport?
A. Line 50 provides service during the day to the Oakland Airport.
Line 805 also provides service to Oakland Airport during late night and early morning hours via Macarthur Blvd and the Eastmont Transit Center.
In addition, BART runs an AIRBART shuttle from the Coliseum/Oakland Airport BART Station to the airport.
A. AC Transit does not provide service to Treasure Island. Bus service is provided by San Francisco Muni from the Transbay Terminal in San Francisco. From the East Bay, you can take any of AC Transit's Transbay lines to the Transbay Terminal and then catch a San Francisco Muni bus to Treasure Island.
A. AC Transit provides service to the cities of Alameda, Albany, Berkeley, El Cerrito, Emeryville, Fremont, Hayward, Newark, Oakland, Piedmont, Richmond, San Leandro, San Pablo and to the Transbay Terminal in San Francisco. AC Transit also provides service to the unincorporated areas of Ashland, Castro Valley, Cherryland, El Sobrante, Fairview, Kensington, North Richmond, and San Lorenzo.
A. AC Transit provides service to Foster City and San Mateo on Line M. This bus line runs from Castro Valley and Hayward.
Line U offers service from Fremont and Newark to Stanford University.
Q. How can I obtain information on bus routes and schedules?
A. There are several options to obtain trip information. You can check the Maps and Schedules area on our website for information on routes and to view timetables.
You can also dial 817-1717 or 511 and say, "AC Transit," to speak with a person about route information including time points, destinations, or trip planning.
The hours are Monday through Friday - 7:00am to 7:00pm, Saturday and Sunday, 9 am to 5pm. Closed Holidays except Presidents Day, MLK and Veterans Day.
Another option is to use the trip planner to link to the 511 website for information.
A. The following transbay lines do not carry passengers who are intending to ride locally: FS, L, NX, NX1, NX2, NX3, U and W.
FARE PAYMENT
A. The local fare for Dumbarton Express buses is $1.75 for adults and 85 cents for youth, seniors, and persons with disabilities.
Transbay fares are $3.50 for adults and $1.70 for youth, seniors and persons with disabilities.
Adult 31-day transbay passes are $116.
Local transfers are 25 cents. $1.50 for BART to Bus transfers for adults; and 65 cents for BART to Bus transfers for youth, seniors and persons with disabilities.
A. For your convenience, bus fares can be paid in cash, with a TransLink card or with a 10-ride or 31-day ticket that can be purchased from the AC Transit ticket offices and select retailers. You can also use our ticket order form to order tickets by mail. We also offer a discounted monthly pass for qualified youth, senior and disabled passengers.
Cash fares may be paid with any denomination of U.S. coins. No change is made onboard buses. To save time, have your money or ticket ready before boarding the bus.
Click here for fares.
A. Adult 10-ride local tickets are good for 10 rides onboard AC Transit local buses. There is also a 10 ride local ticket for youth, seniors and the disabled. Transbay 10-ride tickets are good for 10 rides onboard AC Transit local and transbay buses.
Each time the ticket is inserted into the card reader on the bus, one ride will be deducted. The back of the card shows how many rides have been used. The ticket must be inserted into the card reader every time you board. After 10 rides have been used, “EXPIRED” will be printed on the back of the pass and it will no longer be valid.
Inserting a local ticket into the fare box once is the equivalent of one local fare. If you are boarding a Transbay bus with a local 10-ride ticket, you will need to insert your card into the fare box twice and two rides will be deducted. Or you can pay the additional fare in cash.
Multiple riders may board with the same 10-ride ticket. Simply insert it for each passenger.
Transfers are not included on local 10 ride tickets, but may be purchased when boarding the first bus for an additional 25 cents. Transfers to and from local AC Transit buses are included with Transbay-10 ride tickets. All transfers are good for one ride within 90 minutes from the time it is issued.
Click here for fares.A. 31-day tickets are good for unlimited rides for 31 consecutive days. The 31-day pass can start any day of the month and expires 31 calendar days after the first use. This expiration date is printed on the card after it is used the first time. 31-day tickets can be purchased in three different formats:
Adult 31-day Local – Good for unlimited local rides for 31 consecutive days
Youth 31-day – Good for unlimited local rides for 31 consecutive days for youths 5-17
Adult 31-day Transbay - Good for unlimited Transbay rides for 31 consecutive days
Upgrades from local service to transbay service are allowed with local tickets by adding the additional fare.
Click here for fares.
A. If you have a valid pass that no longer works, please click here to read and print out instructions on how to submit a magnetic pass claim form.
This form should also be used for passes lost in the farebox.
A. Insert the ticket into the fare box with the magnetic strip facing the bus operator and the arrow pointing down. The ticket will pop back up and you'll hear one beep if the ticket is good. If it is expired or damaged, you will hear multiple beeps. Do not insert the ticket into the dollar bill slot.
HOLIDAY SCHEDULES
Q. Are there special holiday schedules for AC Transit bus lines?
A. For 2009, all AC Transit Local and Transbay lines will run on a weekend schedule on the following days:
2009
New Year's Day, Jan. 1
Martin Luther King, Jr. Day, observed Monday Jan. 19
President's Day, observed Monday Feb. 16
Memorial Day, observed Monday, May 25
Fourth of July, Saturday, July 4 (AC Transit will observe this day on Friday, July 3. We will be running a weekend schedule on Friday.)
Labor Day, Monday, Sept. 7
Thanksgiving, Thursday, Nov. 26
Christmas Day, Friday, Dec. 25
To view weekend schedules, see any individual bus line.
LOST AND FOUND
Q. What should I do if I lose something on an AC Transit bus?
A. If you leave personal belongings on the bus, call Customer Relations at (510) 891- 4706 to ask if they have been turned in. Please be prepared to give the route, date and description of item(s). Items may be claimed at the Oakland Customer Service office. Lost items are kept for 30 days. Please note that lost and found does NOT have the ability to check for items lost on the current day. Please call after 9 a.m. the day after it has been lost. There are no guarantees that the item that was left on the bus will have been turned in.
Hours of Operation: Monday through Friday 8:00am to 4:30pm (closed holidays)
Location:
1600 Franklin
Oakland, CA
PARKING TICKETS
Q. What do I do if I receive a citation for parking in an AC Transit bus zone?
A. Please follow the directions below to pay or protest the parking citation. These instructions are also on the back of the citation.
Procedure To Request A Review Of Citation Or To Pay An Alameda County Transit Citation:
Citations must be paid or a review requested within 21 days of being issued, but no later than 14 days if a delinquent parking violation notice was issued. If payment is not received by final due date late penalties will be added and a hold will be placed on your D.M.V. registration.
No request for Review will be accepted after the due date. NO EXCEPTIONS.
TO PAY A CITATION
To pay by mail: Make check or money order payable to Alameda County A.C. Transit. Include the citation number and vehicle license plate number on the check or money order. Mail payment to:
A.C. Transit Parking Enforcement Center P. O. Box 4726 Irvine, CA 92616-4726
To pay online: www.ezpaycorp.com
To pay by phone: Call 1-800-654-7275 (Visa and MasterCard Only)
At greeting select option #1. Select option #1 for credit card payment. You will then be given three options to choose from:
Option #1 If you received a courtesy notice, you will be asked to enter a four digit code. (Code # 2017.) Voice system will then ask that you enter your citation number followed by the # key.
The voice system will confirm the information you entered. You must verbally answer “Yes” or “No” if the information is correct or incorrect.
Continue to follow prompts to enter your credit card information. YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.
Option #2 If you have your citation, the voice system will ask you to say the city or university that issued you the citation. You must say ALAMEDA COUNTY TRANSIT. The voice system does not recognize any other city for citations that were issued by the A.C. Transit Police.
You will then be prompted to enter your citation number followed by the # key.
The voice system will confirm the information you entered. You must verbally answer “Yes” or “No” if the information is correct or incorrect.
Continue to follow prompt to enter your credit card information. YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.
Option #3 If you have neither a courtesy notice nor your citation, the voice system will ask you to say the city or university that issued you the citation. You must say ALAMEDA COUNTY TRANSIT. The voice system does not recognize any other city for citations that were issued by the A.C. Transit Police. The voice system will ask you to say your license plate number or vehicle I.D. number. The voice system will confirm license plate or vehicle I.D. number. Voice system will ask you to press (1) for correct or (2) for incorrect. Voice system will then ask you to say what state your vehicle is registered in. Voice system will confirm information, and then will give you the citation number. Continue to follow the prompt to enter your credit card information.
YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.
TO REQUEST THAT A CITATION BE REVIEWED
INITIAL ADMINISTRATIVE REVIEW
Write a letter stating why you think the citation should be reviewed. Include in your letter your citation number, vehicle license plate number and your complete mailing address. You may submit any supporting documents or photos (documents and photos will not be returned.) Mail to:
A.C. Transit Parking Enforcement Center P.O. Box 4726 Irvine, CA 92616-4726
Your letter must be received by the final due date. NO EXCEPTIONS. Once your letter is received, you will receive a response in the mail within 6-8 weeks.
TO REQUEST AN ADMINISTRATIVE HEARING
If you are not satisfied with the results of the initial review you can request and file for an administrative hearing. You must file your administrative hearing request within 21 days of receiving the results of your initial review. You must submit the full payment for the citation at the time you submit your request for a hearing. A hearing can be conducted either in person or in writing. If you choose to have a hearing decided on a written statement, you must include all relevant information in your statement. If you request a hearing in front of a Hearing Examiner, you will be notified of your hearing date by mail. You should be prepared to explain or provide supporting documents, records, or witnesses describing why dismissal of the citation is warranted. If you fail to appear for your scheduled hearing your citation will be upheld and your fine amount will be forfeited. Mail your request for administrative hearing, including a check or money order to above address. Include your citation number on your payment. If the Hearing Examiner determines your citation is dismissed, your fine amount will be refunded be mail.
If you are not satisfied with the Hearing Examiner decision, you may file for a hearing in Small Claims Court. The Court's decision is final.
TO SPEAK WITH A REPRESENTATIVE AT PARKING ENFORCEMENT CENTER
Call 1-800-654-7275, Monday thru Friday 9AM - 4:30PM. At greeting press the 0 key. Continue to press the 0 key until the voice system tells you to hold for a representative. You must have your citation number or vehicle license plate number in order for the representative to assist you.
D.M.V. HOLDS
Once a D.M.V. hold has been placed on your vehicle registration for failure to pay the citation, the hold will not be removed until the citation is paid in full.
A. AC Transit contracts with local sheriff's departments to enforce the California Vehicle Code prohibiting parking, stopping or standing in a bus zone. This is a rule that is enforceable at all times. These areas are reserved for AC Transit buses in order to provide a safe and level place for passengers to board and exit buses. Leaving the bus zones free is critical to the buses ability to pull in and out of bus stops safely. Bus riders expect to be picked up or dropped off in specific locations and if vehicles are in those spots, problems may ensue.
RIDER RULES
A. All AC Transit buses are equipped with easy-to-use bicycle racks. Racks are mounted on the front of the bus and each holds two bikes. You can board a bicycle any time of day, without an extra fare or permit.
You may only load and unload bicycles at AC Transit bus stops. Space on the rack is available on a first come, first-served basis. If the rack is full, please wait for the next bus. On MCI buses, the deep green-colored vehicles typically used for transbay routes, there are under carriage bike racks that can accommodate two additional bikes.
From 5:30am to midnight, place all bicycles on bike racks or in the under carriage—bicycles are not permitted inside the bus. From midnight to 5:30am weekdays and midnight to 9:00am weekends and holidays, you may carry bikes inside buses with at least two doors if the rack is full and space is available inside the bus.
Bike racks can accommodate two wheeled bicycles (no tandems) with a wheelbase of
up to 44 inches and a wheel size of at least 16 inches. Cyclists must load and unload their own bikes. The bus driver cannot assist you with loading or unloading your bike. AC Transit is not responsible for loss of or damage to bicycles carried on bike racks or in the undercarriage. If you accidentally leave your bike on the bus, call AC Transit Lost & Found at (510) 891- 4706. All found bicycles are brought to 1600 Franklin Street in downtown Oakland, generally two days following loss, and are kept for 30 days thereafter.
A. You must carry pets brought on AC Transit buses in a container secure and small enough to fit on the owners lap. The animal must not be a danger or annoyance to other passengers.
Service animals, leashed, on a lead or otherwise under the physical control and supervision of the owner at all times, and accompanying people with disabilities, are always allowed on AC Transit buses. A service animal is any animal that is individually trained to provide assistance to a person with a disability.
The passenger is responsible for any damage or injuries caused by their animal while on the bus.
If any animal misbehaves, the passenger will be instructed to remove the animal from the bus. This is solely operator discretion.
A. When the bus approaches, stay on the sidewalk with your bicycle back from the curb. Be ready to load your bike by removing any items, such as bags or pumps that may fall off or interfere with another bike.
First allow other cyclists to remove their bikes. Signal to the driver that you want to load your bike. Make sure the driver sees you before stepping in front of the bus. Load from the curb side of the bus—do not step into traffic. Squeeze and pull up on the bike rack handle to release the folded rack. Lower the rack until it clicks into place. If there is no other bike on the rack, use the inside slot with your front wheel facing the curb. Lift your bike onto the rack, fitting the wheels into the slots labeled “front” and “rear.” (Two bicycles will face in opposite directions on the rack.) Pull out and raise the support arm over the top of the front tire, positioning it as high up on the tire as possible. Do not lock your bike to the rack. Get on board, pay your fare, and sit near the front* so you can keep an eye on your bike.
*Please yield front seats to seniors and persons with disabilities.
To unload your bicycle, pull the “Stop Requested” cord or push the button for your stop. Tell the driver you will be unloading your bike and exit through the front door. Raise the support arm up and off the bike's front tire. Lift and remove the bike from the rack. If no other bike is on the rack, fold and secure the rack into the upright position. Return to the curb with your bike as quickly as possible so the bus can proceed.Q. Can I leave my child in the baby stroller while on the bus?
A. When boarding and de-boarding a stroller, the passenger has the option of leaving the child in the stroller. If a passenger requests it, the driver will operate the lift to allow the passenger with a stroller to board more easily.
The child may remain in the stroller provided that the passenger maintains control of the stroller at all times, keeping at least one hand on the stroller while the bus is moving and the stroller doesn't pose a safety hazard to any passenger.
In no case is the stroller to be allowed to remain in a position which blocks aisles, doors, steps or emergency exits.
Drivers are not to assist with baby strollers.
The brakes should be set so that the baby stroller will be secured and prevented from rolling and becoming a safety hazard.
SPARE THE AIR
A. The Spare the Air Program was established by the Bay Area Air Quality Management District to educate people about air pollution and to encourage them to change their behavior.
To encourage Bay Area residents to "spare the air", AC Transit participated in the regional promotion in 2008 by offering free rides to all passengers all day on the first four non-holiday, weekday, Spare the Air days declared by the Bay Area Air Quality Management District. Spare the Air days are declared by 1:15 p.m. the day before ozone emissions are expected to exceed federal standards.
For more Spare the Air information, visit www.sparetheair.org.
A. Call 511 or visit http://www.511.org
TRANSFER POLICIES
A. If you're getting off of BART and taking an AC Transit bus, you can save money on your bus fare by obtaining a BART-to-Bus transfer before exiting BART. Transfers are good for 25 cents off of the regular local bus fare for adults and 20 cents off for seniors, disabled and youth 5-17 years of age. The transfers are good for buses at BART stations, downtown Berkeley or downtown Oakland and are valid for up to 72 hours from the time issued. Just present the intact transfer to the bus operator when paying.
BART-to-Bus transfers are not valid for a discount on transbay fares.
A. If you are taking a local bus to or from a transbay bus and paying the transbay fare, you may receive a transfer good for 90 minutes for no additional fee. Be sure to request a transfer from the bus operator when paying the transbay fare.
Q. Can I receive a discount on my AC Transit fare if I transfer from another transit agency?
A. Valid passes and transfers from the following agencies will be accepted by AC Transit for a local fare credit at intersecting points, transit centers and BART stations. This does not entitle the customer to a free transfer in addition to the local fare. If you need to transfer to another AC Transit bus, you will have to pay the full fare on the next bus:
Capitol Corridor
City of Benecia
Contra Costa County Transit
Fairfield/Suisun Transit
Valley Transit Authority
WCCTA WestCAT
Union City Transit
Vallejo Transit
Golden Gate Transit
SamTrans
Other agencies fare instruments are not valid for transbay trips. Regular transbay fare is required if boarding a transbay bus.
A. Every Alameda/Oakland Ferry and Harbor Bay Ferry ticket comes with an attached AC Transit transfer allowing ferry riders to ride free on AC Transit buses to and from Jack London Square, the Alameda Main Street terminal or Bay Farm Island. These tickets cannot be upgraded for transbay buses.
A. Transfers for local service can be purchased for an additional 25 cents onboard the bus while paying the regular local fare. The transfer is issued at the time the fare is paid. The transfer is good for one ride within 90 minutes from the time it was issued.
Q. Can I get a reduced fare if I'm transferring from a Capitol Corridor train?
A. Passengers getting off of a Capitol Corridor train in Richmond, Berkeley, Emeryville, Oakland, Hayward and Fremont/Centerville can be issued up to two transit transfers. Each one is worth a local fare and can be used on any AC Transit local route. Be sure to ask the conductor on the Capitol Corridor train for the transfer(s). Present the transfer to the bus operator upon boarding the AC Transit bus. An additional fee is required for transbay buses.
TRANSLINK
A. You need to tell the driver you are a local rider before tagging your card! The driver will switch the Translink card reader to "local" to deduct the proper fare.
Q. What happens if the TransLink card reader says I don't have enough money on my card for my ride?
A. If your fare exceeds your available e-cash balance, you can complete your trip, as long as you have at least $0.01 on your card. You will need to add value before you can use your card again. Your new card balance will automatically be reduced by the amount you owe.
If your card has no e-cash on it whatsoever, or if your 31-day pass has expired, your TransLink card will reject and you'll have to pay your fare in cash. Establishing Autoload will assure that you don't ever run short on fares!
A. Simply touch ("tag") your TransLink card to the TransLink logo on the card reader at the front of the bus.
Q. Why can't I tag the card for my fare, then again for someone traveling with me?
A. The TransLink card has a feature that stops you from tagging more than once on the same bus within a 10-minute time frame. This feature was built in to protect you from accidentally tagging twice, but it also prevents the card from being used by more than one person on the same bus. Thus, you cannot pay for two fares at one time, nor can you use the TransLink card to pay your fare, and then hand it to someone else to use on the same bus.
A. If the other transit operator is not yet using TransLink, we recommend that you continue paying your fare with a paper pass or cash, not a TransLink card.
However, once the other transit agency joins the TransLink network, any appropriate discounted fares will automatically be deducted when you tag your TransLink card.
A. If you are in a wheelchair and need to board through a rear door, hand your TransLink card to the bus operator. S/he will take your TransLink card to the card reader at the front of the bus for you, then return it to you.
Q. What if the TransLink system goes down or if it charges me the wrong fare?
A. Your bus driver does not have access to the TransLink server and cannot resolve fare questions. If you feel that TransLink charged you incorrectly, phone the TransLink Customer Service Center (toll-free) at 877-878-8883. TransLink Customer Service Center staff can verify your usage history, determine if you are due a refund, and answer any other questions you might have about the system.
A. Magnetic stripe tickets may go away at some point in the future, however this will depend on the acceptance of the TransLink program, and our ability to provide convenient access to fare media to all customers. Regardless, AC Transit will always accept payment in cash f rom its passengers.
A. TransLink cards are for individual use. Each rider 5 years of age or older
must have his/her own card.
A. There is one TransLink card reader on each AC Transit bus. It is located in the front, either attached to the pole on the left as you board, or near the farebox.
A. When your fare is accepted, the card reader will emit one beep and flash a green light. One beep and a yellow light means that your fare was accepted, but that your card balance is getting low. Three beeps and a red light means your fare is invalid, and the reason will be displayed on the card reader screen. In this event, you will need to pay cash for your fare.
Q. Everyone in my household has a TransLink card, and they all look alike. How can we tell them apart?
A. If you have multiple TransLink cards in your household, we suggest you use the signature panel on the back of the card to identify the owner (and to claim the card if it is ever turned in to Lost and Found).
Q. I only have a local 31-day pass on my card, but I'm going to San Francisco today. How do I upgrade?
A. In order to use your local 31-day pass for transbay service, you need to have e-cash on your card as a supplement for the higher fare. When you have e-cash on your TransLink card in addition to a local 31-day pass, the difference between a local and transbay fare will be taken out of your e-cash balance.
This is one example of why having a combination of e-cash and a pass on your TransLink card is useful. If you only have a local 31-day pass on your card and no e-cash, you cannot use your TransLink card on a transbay bus. And you cannot use that local pass on your TransLink card to pay for just the local fare, then pay cash for the balance due. Without e-cash on your card, you will have to pay the full transbay fare in cash.
Q. The TransLink card reader won't read my card. What's going on?
A. Be sure you hold your TransLink card firmly against the TransLink “T” logo, which is located on the lower half of the card reader unit, and not against the display screen located on the upper half of the card reader unit. Common mistakes are not holding the card to the reader long enough for it to register (beep), or tagging the display screen instead of the TransLink “T”. Once you practice this a few times, “tagging on” will become routine.
A.
If you're not signed up for autoload and add a new 31-day pass while the previous one is still live on your TransLink card, the system will simply extend the expiration date of the current pass by 31 days. There will be no gap in between the dates of the existing and new pass. If you prefer there to be a gap in between the dates of your old pass expiring and the new one becoming active, make sure you purchase your new pass only after the old one expires. Then, the new pass will be activated when first used, just like today.
***The 31 day pass works this way if you load the value in person, on the web or by phone.***
If you are signed up for autoload, TransLink will automatically load the new pass to your Translink card the next time you board after the original pass is completely depleted. So if you were out of town when your old pass expired, a new pass would not be added until you needed it (your next boarding). For example, if you have an AC Transit 31 day pass that expires on May 12th and are signed up for autoload, the new pass will not become active until the first time the card is tagged AFTER May 12th. So if you do not tag your card again until May 21st, the new pass will be activated with a start date of May 21st and an expiration date 31 days out from the start date. This happens automatically, with no disruption in your ability to use Translink. Best of all, it is only after you start using the new pass that you are actually charged for it.
This information is true for 31-day local passes as well.
A. The BART-to-Bus transfer will not work with a TransLink card until BART is rolled out on TransLink. If you'd like the BART-to-Bus discount, you should pay your fare with cash or a pass, not with a TransLink card.
However, once BART joins the TransLink network (scheduled to occur in 2008), the appropriate discounted fare will automatically be deducted when you tag the card.
Q. What should I do if the TransLink equipment on the bus is not working?
A. If the TransLink equipment onboard the bus is not operational or has not yet been installed, please present your valid TransLink card to the bus operator and you will be allowed to board the bus free for that trip.
A. AC Transit has decided to focus this initial launch on adult riders. The goal is to make sure that the system is working before adding the next level of complexity. Because every youth card will need to be individually registered, we need to carefully plan how cards will get registered so that it will be convenient for our customers.
UC BERKELEY PASS PROGRAMS
A. A UC Berkeley Class Pass allows students registered and attending UC Berkeley unlimited rides aboard all AC Transit local and transbay buses, except the Dumbarton Express. The pass is made possible by an additional fee that students are assessed with their registration fees each semester.
To be accepted by the bus operator, a current semester Class Pass sticker must be affixed to a valid Cal student ID card. Simply show the Class Pass to the bus operator upon boarding.
The Class Pass cannot be shared, sold or transferred and is non-refundable.
For information on obtaining a Class Pass, please contact the UC Berkeley Parking and Transportation Department.
A. A UC Berkeley Bear Pass allows employees of the university who live in AC Transit's service area unlimited use of AC Transit local and transbay buses for $25 per month. The discounted pass is made possible by the University.
The Bear Pass is not valid on the Dumbarton Express.
For more information on the program and how to obtain a Bear pass, please contact the UC Berkeley Parking and Transportation Department.
Q. Where do I go to obtain a replacement sticker for my Class Pass?
A. If your Class Pass has been lost, damaged or stolen, please contact the UC Berkeley Parking and Transportation Department for information on replacement procedures and any costs associated with getting a new sticker.
